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FAQs

Ordering:

Lenses & Frames:

Your Prescription:

Guarantee:

Other Frequently Asked Questions:

ORDERING:

How do I order my glasses with SPECKYFOUREYES®?

Ordering glasses from SPECKYFOUREYES® is simple and safe. All you need is your prescription. Your Optician has to provide you with a copy by law (UK Opticians Act 1989). Please note that just because you had your eyes tested at your regular Opticians it does not mean that you have to buy your glasses from them. Instead, have your eyes tested, let us know your prescription and save money!

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How do I obtain my prescription?

By law, your Optician must provide you with a clear, legible copy of your prescription after an eye test, and you should not be subjected to any pressure to buy glasses from them.

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How can SPECKYFOUREYES® charge such low prices?

Simple. We do not have to finance expensive high street properties or pay for the upkeep of numerous expensive eye testing equipment. We do not offer advice relating to Optical issues, we simply make high quality glasses for you using your very own prescription.

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What payment methods do SPECKYFOUREYES® accept?

We accept all major Credit and Debit Cards through our secure SSL-enabled web server which is enhanced with 128-bit encryption from Protx. SSL is the leading security protocol on the internet. 128-bit encryption is the strongest encryption on the internet. These factors ensure that the transactions on this website are secure. You can see the padlock () on the bottom right of your screen as well as the web address saying https:// during checkout.

We also accept cheques and Postal Orders made payable to: www.SpeckyFourEyes.com Ltd sent to www.SpeckyFourEyes.com Ltd, Crowgill Chambers, Crowgill Road, Shipley, West Yorkshire, BD18 3SN with an order form that can be found here.

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How much does SPECKYFOUREYES® charge for postage and packing?

SpeckyFourEyes.com charge £3.99 for postage and packaging.

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How long will it take to receive my order?

Our terms state that delivery can take up to 28 working days. However, orders are usually turned round in 10 working days, subject to the complexity of the prescription and additional coatings. We use Royal Mail for deliveries and your order will be posted through your letterbox along with your regular post.

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LENSES AND FRAMES:

What is the quality of the lenses and frames?

We use CR-39 lenses that are lightweight and allow for very high quality optics. All our frames and lenses conform to CE standards. This is the standard to produce and manufacture medical equipment.

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How may pairs is it advisable to buy?

It's up to you. You can buy a spare pair – you must admit, at our prices you can afford to. We do however recommend that you change your glasses every time your prescription changes. It is important that you have your eyes checked by your Optician at least every 2 years.

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Do SPECKYFOUREYES® sell prescription sunglasses and other tinted lenses?

Yes. We have numerous colours and tints available. We also offer photosensitive ‘photochromic’ lenses. These lenses are clear in normal lighting conditions, but acquire a tint under bright light. These options are available in the ordering process. We also offer Anti Reflection (AR) coatings, Scratch Resistant/Hard Coatings, UV Coatings and sunglasses tints.

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Do SPECKYFOUREYES® sell bifocal lenses?

Yes. Your Optician will let you know if you are suitable for Bifocal (BF) Lenses. SpeckyFourEyes® recommends that you ask your Optician to make out a prescription for your glasses assuming that they are worn 12-13mm from the eye (the BVD or Back Vertex Distance).

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What segment shape do SPECKYFOUREYES® use in bifocal lenses?

We use D28 Bifocal lenses as standard. These are 28mm wide 'D-shaped' segments that are positioned 3mm below the centre of the lens and horizontally are centred on your PD (Pupillary Distance). If you would like them positioned differently please state this on your order.

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Do SPECKYFOUREYES® sell varifocal/progressive powered lenses?

Yes we do. Simply select 'Varifocal Lenses' in the 'Lens Type' section in the order process.

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What do I do if my frames need adjusting after I receive them?

Most Optical Stores will do this for you for free or for a small fee.

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Can I buy the frame only?

Yes you can. Just tick 'frame only' in the order process and leave the prescription blank.

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YOUR PRESCRIPTION:

Prescription Problems

If you have any problems reading your prescription you can send a copy to us and we will try and help you.

By phone: 08448 20 20 20

By fax: 03448 20 20 20

By email: info@speckyfoureyes.com

If we cannot read your prescription we will ask you to clarify the details with your Optician. By law Opticians should give you a clear, legible copy of your prescription.

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Can I use my contact lens prescription to order glasses from SPECKYFOUREYES®?

No. Your contact lens prescription may look the same as your spectacle prescription but they may have small differences. You must have an eye test and a prescription issued for use with glasses, which is less than 2 years old to be able to order from SPECKYFOUREYES®.

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What is my PD and how do I measure it?

PD is the distance from the centre of one pupil to the centre the other (the pupil is the black spot in the middle of your eye). If this measurement is not on your prescription please call your Opticians and they will give it to you. Most Optical Stores will measure it for you in under a minute at no cost. The standard Distance PD is set to 63mm by our Dispensing Opticians. The standard Near PD is set at 60mm and the standard Intermediate PD is set at 61mm.

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GUARANTEE:

What is the SPECKYFOUREYES® guarantee policy?

Before your order is sent out to you, our Dispensing Opticians inspect each pair of glasses to ensure the accuracy of the prescription details as well as proper alignment of the frame. They are also packaged in a hard case for protection. In the unlikely event that the glasses arrive defective, we will replace them. Notify us by email or fax within 14 days of dispatch of your order and we will offer a refund or replacement.

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OTHER FREQUENTLY ASKED QUESTIONS:

Can I just order frames?

Yes. Just choose 'frame only' in the drop down menu in the order process.

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Can SPECKYFOUREYES® read my prescription off my existing glasses?

Yes - providing that your original prescription for those glasses is less than 2 years old. You must send your glasses accompanied with a mail order form to: www.SpeckyFourEyes.com Ltd, Crowgill Chambers, Crowgill Road, Shipley, West Yorkshire, BD18 3SN. There is a £10 charge for this service. We will return your glasses to you as soon as we have examined your lenses.

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Can you re-glaze my existing frame?

Yes we can. Please be aware that these will be re-glazed at your own risk. Frames can become brittle with age and can break.

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What do the frame measurements mean?

The best way to get the right frame size is to look at the dimensions from a pair of glasses you currently own. They do not need to be exact, but the closer they are the more likely your new glasses will be equally comfortable. On the frame itself you will usually find three measurements, the first two are separated by a square or rectangle.

diagram to show frame measurements

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Do you have a question that is not answered here?

Please email us at info@speckyfoureyes.com

Or call us on: 08448 20 20 20

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Can we help?

If you need any help with choosing your glasses or need further information about speckyfoureyes please contact us or leave a message and we'll call you back.

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