Delivery & Returns

Delivery

We aim to send out all orders within 3-30 working days of receiving your order and prescription. Some glasses can take longer, due to prescription complexities or for certain coating combinations. Some orders may be delayed if a copy of a prescription is required by our opticians.

Unless otherwise agreed in writing, delivery of the goods will take place to the delivery address provided on your order form. Delivery of all goods must be to a valid UK or international address and any dates specified by SpeckyFourEyes for delivery are intended to be an estimate only.

Every attempt will be made to deliver goods within a reasonable time; however delivery may take up to 28 days depending on circumstances.

SpeckyFourEyes cannot be held responsible for delays in the delivery caused by the manufacturer or any other third party.

As part of our order processing, we will advise you of the progress and shipment of your order and will contact you if, for any reason, there are any problems or delays.

Shipping Times will vary, with standard delivery taking up to 3-5 working days and special delivery taking 1-2 working days.

Our standard delivery (Royal Mail) to anywhere in the UK is £4.99. Royal Mail Next Day delivery is £9.99. You may upgrade to Next Day
We are pleased to confirm that we ship worldwide for £9.99. Simply select your address on from the drop-down list on the checkout page.
Login in to your My Account area here. Select your order. Once it has shipped if you have chosen a tracked method of shipping there will be the Royal Mail Tracking code listed. Please note that tracking codes may not appear until the end of the working day when our systems are updated.
There will always be times when you need your glasses ASAP. Whether that is because you just sat on your current pair or you are off on holiday and need prescription sunglasses. We do offer a FastTrack service, please call us on 03448 20 20 20 to ask one of our team about FastTrack.

Returns

If you need to return an item please use our returns form here.

We want you to be delighted with your SpeckyFourEyes order. If you’re not, please contact us and we will do our best to resolve the issue.

Your order will contain written confirmation of the prescription that was entered into our order form when the order was placed. If you suspect that the product supplied does not match the prescription ordered, do not use it and please notify us immediately. In the rare event that this may have occurred, we will ask, you to send your glasses back immediately for verification. If an error on our part has indeed been made we will immediately rectify the problem and, if for any reason, we cannot rectify the problem, we will offer you a full refund.

Unfortunately, we are unable to offer refunds for lenses which have been made to a personalised prescription if the lenses are without error. Any other orders that are 'custom made', cannot be cancelled in accordance with the EU Distance Selling Directive. We are unable to offer a full refund for reason of glasses being ‘ill fitting’ or ‘non-aesthetically pleasing’. However, at our discretion, we may offer an exchange for another product within a similar price range or a credit voucher code to use at a later date.

If you have any queries regarding your purchases or refunds, please contact us on 03448 20 20 20 or via email at info@speckyfoureyes.com.

Please send returns to:

Returns (your order number)
SpeckyFourEyes.com
Crowgill Chambers
Crowgill Road
Shipley
West Yorkshire
BD18 3SN


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